Responsible Gaming

Introduction

Responsible gaming at King Billy, operated for Australian players via kingbilly-aussie.com, is based on a conscious, informed and controlled approach to gambling entertainment. Gambling should remain a form of leisure, not a way to solve financial or personal difficulties. This page explains the risks associated with gambling, the tools available to help you stay in control, and the support offered by the operator.

King Billy and the operator Dama N.V. (registered at Scharlooweg 39, Willemstad, Curaçao, company registration number 152125, licensed under Curaçao licence 8048/JAZ2020-013) are committed to assisting players who may be at risk. If you feel that gambling is no longer fun, you can rely on our support team at [email protected] for guidance, tools and referrals to professional help.

Risk Awareness

Gambling always involves financial risk. Even when games are certified by independent laboratories such as iTech Labs for RNG fairness, each result is random and cannot be predicted or influenced. For some people, this uncertainty and excitement may lead to problematic behaviour. Recognising early signs of risk is essential to preventing gambling harm.

Typical signs of potential gambling addiction

• Loss of control: Frequently betting more than you planned; difficulty stopping at a pre-set time or budget; chasing losses by increasing stake sizes or playing longer than intended.
• Preoccupation with gambling: Thinking about the casino or next bets when you should be focusing on work, study, family or rest; reliving past wins or planning gambling sessions throughout the day.
• Financial pressure: Using money needed for rent, bills, food or debts; borrowing from friends, family, payday lenders or using credit to continue gambling; hiding bank statements or transactions.
• Emotional impact: Feeling anxiety, irritability, guilt or depression linked to gambling; gambling to escape problems, loneliness or stress; mood swings based on wins and losses.
• Neglect of responsibilities: Skipping work, studies or family duties to gamble; losing interest in hobbies and social activities not linked to gambling.
• Secrecy and denial: Hiding the extent of your gambling, lying about time or money spent, or reacting aggressively when someone raises concerns.

Self-assessment checklist

The following statements can help you reflect on your gambling behaviour. Ask yourself honestly whether they apply to you "never", "sometimes", "often" or "almost always":

• 1. I spend more time or money gambling than I originally planned.
• 2. I gamble with money that I need for essential living expenses (rent, food, bills, debts).
• 3. I try to win back money I have lost by continuing to gamble ("chasing losses").
• 4. I feel restless, irritable, or upset when I try to cut down or stop gambling.
• 5. I think about gambling a lot when I am not playing (planning the next session, remembering wins).
• 6. I hide or minimise my gambling behaviour from family, friends, or colleagues.
• 7. My gambling has caused problems in my relationships, at work or in my studies.
• 8. I have borrowed money, sold possessions or used credit to finance my gambling.
• 9. I gamble to escape from problems, stress, sadness or other negative feelings.
• 10. I have tried to stop or reduce gambling before, but found it difficult to maintain.

If you often answer "often" or "almost always" to several of these statements, we strongly recommend that you consider using the protective tools on this page and contacting professional support services in Australia (see "Support Resources" below).

Regional compliance note: While King Billy is operated offshore and is not licensed by Australian state or territory regulators, the operator follows recognised international responsible gambling standards and encourages the use of Australian support services and information sources.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. On kingbilly-aussie.com you can configure several tools via your personal account to help you manage your activity in line with your budget and available free time.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to restrict the maximum amount you can deposit into your casino account over a defined period. Once a limit is reached, further deposits within that period will be blocked until the next cycle starts.

1. Accessing the limits area:
   • Log in to your account at kingbilly-aussie.com.
   • Navigate to "My Account" or "Profile" from the main menu.
   • Select the "Responsible Gaming" or "Limits" subsection (naming may vary slightly depending on interface updates).
2. Choosing your limit type:
   • You can usually set daily, weekly and monthly deposit caps.
   • For example, you might decide that a reasonable limit for you is AUD 50 per day, AUD 150 per week and AUD 400 per month.
   • We recommend calculating these limits based solely on disposable income you can comfortably afford to lose without affecting essential expenses.
3. Entering the limit amounts:
   • In the relevant field (e.g. "Daily Deposit Limit"), enter the maximum amount in AUD you wish to allow, such as "50".
   • Repeat for the "Weekly" and "Monthly" fields if available.
   • Confirm your selection by clicking "Save", "Set Limit" or similar confirmation button.
4. Increasing and decreasing limits:
   • Decreasing your limits (for example from AUD 50 per day to AUD 30 per day) will generally take effect immediately or as soon as technically feasible.
   • Increasing your limits may be subject to a cooling-off period (for example 24 hours or more) before becoming active, to give you time to reconsider.
   • During that period, you may receive reminder messages or confirmation prompts to ensure that the increase is intentional.

Important: Deposit limits control how much you can transfer into your casino balance, not your total potential losses. However, they are a key safeguard when combined with time limits and self-exclusion options.

Time spent limits and session timers

To prevent long, unplanned gaming sessions, you can use time-related tools where available in your account settings.

• Session timer:
  • Within the "Responsible Gaming" section, locate the "Session Time Limit" or "Session Timer" setting.
  • Specify the maximum continuous playing time you wish to allow, for example 30, 60 or 120 minutes.
  • After this time elapses, you will receive a notification or be automatically logged out, and you will need to manually log in again if you wish to continue.
• Reality checks / reminders:
  • Activate periodic reminders (e.g. every 15, 30 or 60 minutes) showing how long you have been playing, your net result and a suggestion to take a break.
  • These reminders help you stay aware of the time and money spent during a session, supporting informed decisions.

Time-Out (short breaks from play)

If you feel the need for a brief pause without completely closing your account, you can request a temporary "Time-Out" (short-term break) where available.

1. Locating the Time-Out option:
   • Log in and go to "My Account" -> "Responsible Gaming".
   • Find the "Time-Out", "Short Break" or similar option.
2. Selecting the break period:
   • Typical Time-Out durations range from 24 hours to 72 hours, and may include other short periods if provided.
   • Choose the period that best matches your needs (e.g. 24 hours if you simply need to cool down, or 72 hours for a longer pause).
3. Confirming the Time-Out:
   • Read the summary of what the Time-Out entails (for example, no deposits or bets allowed during the period).
   • Confirm your choice by clicking the relevant confirmation button. In some cases, you may need to re-enter your password.
4. During the Time-Out:
   • You will not be able to place bets or make deposits.
   • You may still be able to log in only for account management or withdrawals, depending on the configuration at that time. If in doubt, contact [email protected].

Regional compliance note: Players in Australia are encouraged to combine on-site tools with independent blocking software and local counselling services for stronger protection (see "Support Resources").

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who feel they are losing control over their gambling. It temporarily or permanently blocks access to gambling services on kingbilly-aussie.com for a significant period.

How to request self-exclusion

1. Access the self-exclusion section:
   • Log in to your kingbilly-aussie.com account.
   • Open "My Account" and navigate to "Responsible Gaming" or a similarly named menu.
   • Select the "Self-Exclusion" option.
2. Choosing the exclusion period:
   • Available timeframes may typically include:
     • 6 months (minimum recommended cooling-off period for serious concerns);
     • 1 year (12 months);
     • 2 - 5 years, if offered; and
     • Lifetime (permanent) self-exclusion.
   • Select the period which best reflects the level of risk you perceive. For severe gambling problems, longer or lifetime exclusions are strongly recommended.
3. Confirming your decision:
   • Read all information on what self-exclusion means and its consequences.
   • You may be asked to confirm your choice twice (e.g. via tick box and confirmation button) to ensure the request is deliberate.
   • Once confirmed, self-exclusion will be applied to your account in accordance with the system's technical capabilities and within a reasonable timeframe.
4. Requesting self-exclusion via support:
   • If you cannot access your account or do not find the menu, contact customer support at [email protected].
   • Clearly state that you wish to be self-excluded from kingbilly-aussie.com and indicate your preferred period (at least 6 months or lifetime).
   • Support staff may ask for confirmation from the registered e-mail address to verify your identity.

Consequences of self-exclusion

• Account access:
  • During the self-exclusion period, you will not be permitted to log in for gambling purposes, place bets or make deposits.
  • Login for the sole purpose of managing a pending withdrawal or communicating with support may be restricted or handled manually by support, depending on internal procedures at the time.
• New accounts:
  • Creating new accounts with kingbilly-aussie.com during an exclusion period is strictly prohibited.
  • If the operator detects a duplicate account created during self-exclusion, it may be closed, and any unsettled bets may be voided in line with the applicable terms and conditions.
• Withdrawals and remaining balances:
  • Funds legitimately available in your balance at the time of self-exclusion may ordinarily be withdrawn, subject to verification and the general withdrawal rules.
  • To request a withdrawal or clarify the status of your balance, contact [email protected]. The operator will review such requests in line with legal and regulatory obligations and its anti-money laundering policies.
• Promotional communications:
  • Marketing communications to self-excluded players should be stopped as soon as reasonably practicable after the exclusion is processed.
  • If you still receive promotional messages after requesting self-exclusion, please inform support so that your preferences can be re-checked.

Ending or extending self-exclusion

• Before the end of the period:
  • Self-exclusion cannot normally be revoked before the minimum selected period expires.
  • This policy is intended to protect players from impulsive decisions to resume gambling too quickly.
• After the end of the period:
  • In some cases, reactivation may require a specific request and may not be automatic. You may be asked to re-confirm your decision and pass additional checks.
  • For lifetime self-exclusions, reactivation may not be possible.
• Extending the exclusion:
  • You may request to extend an existing self-exclusion, for example from 6 months to 1 year or lifetime, by contacting support.
  • Extensions are generally applied as soon as reasonably practicable.

Regional compliance note: Self-exclusion on kingbilly-aussie.com applies only to this operator and does not automatically extend to other gambling providers accessible from Australia. For wider protection, consider third-party blocking tools and local exclusion schemes where available.

Support Resources

Professional and confidential help is available if you or someone close to you is affected by gambling. The following services and tools are independent from King Billy and can provide free advice, counselling and additional protection. Please note that contact details and opening hours may change; you should always confirm the latest information on the official websites.

Local support for players in Australia

• National Gambling Helpline (Australia) - Gambling Help Online
  • Phone: 1800 858 858 (free call from within Australia)
  • Operating hours: 24 hours a day, 7 days a week
  • Website: gamblinghelponline.org.au
  • Languages: English, with access to interpreter services for other languages upon request.
  • Services: Confidential counselling via phone, online chat and e-mail; self-help resources; information for family and friends; referral to local face-to-face services.
• State and Territory Gambling Help Services
  • Each Australian state and territory funds local services that can offer free, confidential counselling and financial advice. These can usually be reached via the national helpline 1800 858 858 or through the Gambling Help Online website.
  • Examples include:
    • NSW Gambling Help;
    • Victoria Gambler's Help;
    • Gambling Help Queensland; and others.

These services are independent of Dama N.V. and kingbilly-aussie.com, and information shared with them is not accessible to the operator.

International support organisations

These organisations provide online and in-person support, self-help groups and forums for individuals and affected families worldwide.

National and regional self-exclusion schemes

As King Billy is operated under a Curaçao licence and is not part of Australian government self-exclusion registers, you should also consider broader schemes that may apply in other jurisdictions where you access gambling services.

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Description: Free self-exclusion service for online gambling websites licensed in Great Britain. Once registered, you are prevented from using UK-licensed gambling sites and apps for your chosen period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: information via ordenacionjuego.es
  • Description: National self-exclusion register that prevents access to licensed gambling operators in Spain, both online and land-based.
• Other jurisdictions: Many countries and regions, including several EU member states and Canadian provinces, operate similar exclusion registers or self-exclusion schemes. If you reside or travel in those areas, please consult local regulators for details.

Note: Registration with these schemes does not automatically block access to kingbilly-aussie.com. You should combine them with the internal self-exclusion and blocking software described here.

Blocking and filtering tools

To reduce exposure to online gambling websites, you can install specialised software on your devices:

• Gamban
  • Website: gamban.com
  • Description: Paid app that blocks access to a wide range of gambling sites and apps on computers and mobile devices.
• BetBlocker
  • Website: betblocker.org
  • Description: Free tool that allows you to restrict access to thousands of gambling websites for a selected period.
• Other options: Parental control tools and built-in device/ISP filters can also help limit access to gambling content, especially on shared family devices.

Family and friends - support resources

• Australia - family support:
  • Gambling Help Online and state services offer dedicated support for families affected by someone else's gambling. See gamblinghelponline.org.au.
• International family groups:
  • Gam-Anon (for family and friends of problem gamblers): gam-anon.org
  • Online forums associated with Gambling Therapy and other organisations provide peer-to-peer support and shared experiences.

Confidentiality and data protection: All external helplines and support organisations listed here operate independently from Dama N.V. Information you share with them is confidential and will not be disclosed to kingbilly-aussie.com. The operator cannot access your counselling records or communications with these services.

Help for Family

Gambling problems can have a major impact on family members, partners and friends. If you are concerned about someone who uses kingbilly-aussie.com or other gambling services, you are encouraged to seek support for yourself as well as for the affected person.

How to start a conversation

• Choose an appropriate moment:
  • Speak to the person when they are calm, not during or immediately after gambling, and when there is enough time for a serious discussion.
• Use non-judgmental language:
  • Focus on how their behaviour affects you ("I feel worried when...") rather than blaming or accusing ("You always...").
  • Acknowledge that gambling problems are recognised as a health issue and not a moral failing.
• Be specific about your concerns:
  • Describe concrete signs you have noticed: secrecy about money, unpaid bills, changes in mood, or extended time spent online.
• Offer support, not control:
  • Encourage them to seek help and offer to assist them in contacting a helpline or counsellor.
  • Avoid taking on all responsibility for their finances or recovery, as this can be overwhelming and may not be effective.

Engaging the person in support

• Suggest professional help:
  • Propose calling the Australian national helpline 1800 858 858 together or visiting gamblinghelponline.org.au to explore options.
  • Encourage them to consider self-exclusion from gambling sites, including kingbilly-aussie.com, and to install blocking software on their devices.
• Supportive follow-up:
  • Respect their privacy but check in regularly to ask how they are progressing.
  • Celebrate small positive steps, such as a decision to seek counselling or to set limits on gambling.

Support resources for family members

• Australia - Gambling Help Online (for families):
  • Website: gamblinghelponline.org.au - Families & Friends
  • Services: Online chat, e-mail support and information tailored for those affected by someone else's gambling.
• Gam-Anon (international):
  • Website: gam-anon.org
  • Provides meetings, literature and online resources for family and friends.
• Online forums and peer groups:
  • Gambling Therapy forums: gamblingtherapy.org
  • Other moderated support communities may be found through national health websites and major NGOs.

Recommended next steps for families

• Seek professional counselling:
  • Consider contacting a psychologist or psychotherapist experienced in addiction and family dynamics. Your GP or helpline counsellors may provide referrals.
• Protect your finances:
  • Where necessary, separate bank accounts and limit shared access to credit cards.
  • Consult a financial counsellor via Australian gambling help services for advice on debt management.
• Look after your own wellbeing:
  • Engage in stress-reducing activities, maintain social connections and consider joining support groups to share experiences and coping strategies.

Operator's Commitment

Dama N.V., as the operator of King Billy via kingbilly-aussie.com under licence 8048/JAZ2020-013 (Curaçao), recognises its responsibility to promote safer gambling practices, even when serving customers in offshore or grey-market jurisdictions such as Australia. The operator adopts internal procedures and monitoring systems designed to identify and respond to potential gambling-related risks.

Internal risk-check procedures

• Behavioural monitoring:
  • Subject to applicable privacy and data-protection laws, the operator may monitor selected indicators, such as unusually long sessions, very frequent deposits, rapid increases in stakes or repeated attempts to cancel withdrawals.
  • These patterns may trigger internal alerts for a responsible gaming review.
• Automated and manual reviews:
  • Risk indicators may lead to automated warnings, temporary restrictions or manual review by trained staff.
  • Where appropriate, accounts may be subject to additional verification or responsible-gambling checks alongside standard anti-money-laundering and security procedures.
• In-game and on-site messaging:
  • Players may receive on-site notifications reminding them of time spent, amounts wagered or the availability of tools such as limits and self-exclusion.
  • Explanatory content, including this responsible gaming page, is made accessible from key areas of the website.

When support may contact you

• Contact conditions:
  • Customer support or the responsible gaming team may proactively contact you by e-mail (for example from [email protected] or another official address under kingbilly-aussie.com) if:
    • your activity shows patterns associated with potential gambling harm; or
    • you have previously indicated that you may have difficulty controlling your gambling; or
    • you request help, but further clarification is needed to implement appropriate protections.
• Nature of the contact:
  • Any such communication will focus on your wellbeing and available support options, not on promoting gambling products.
  • Staff may:
    • inform you about limit-setting and self-exclusion tools;
    • suggest a temporary suspension of play; and
    • provide links to independent support organisations, including Australian services.
• Protective actions:
  • In situations where there is a clear indication of serious risk, the operator may, at its discretion and in line with its terms and conditions, apply certain restrictions, such as deposit limits or account suspension, even without your explicit request.
  • Such measures are intended to minimise harm and may be combined with recommendations to seek professional help.

Disclaimer: While Dama N.V. takes reasonable steps to promote responsible gambling and to monitor risk indicators, it cannot fully assess an individual's personal circumstances and does not provide medical, psychological or financial advice. Players remain responsible for their own behaviour and are strongly encouraged to consult qualified professionals where needed.

Updates

Responsible gambling standards, legal requirements and internal procedures may evolve over time. King Billy therefore updates this Responsible Gaming page periodically to reflect current practices, regulatory developments and available support resources.

How you will be notified of changes

• Website notices:
  • Significant updates may be announced through banners or notices on kingbilly-aussie.com, especially when changes affect the tools available to you (such as new limit types or modified self-exclusion procedures).
• E-mail communication:
  • Where appropriate and technically feasible, important changes may also be communicated to the e-mail address registered on your account.
  • It is your responsibility to ensure that your contact details are up to date and to review any notices sent by the operator.
• Page versioning:
  • The "Last updated" date below indicates when this page was most recently reviewed and modified.

Last updated: 6 November 2025 (with applicability intended through at least 2026, subject to further updates as required).

Contact & Feedback

If you have questions about responsible gaming measures on kingbilly-aussie.com, wish to request help in applying limits or self-exclusion, or would like to provide feedback on this page, you can contact the operator using the details below.

Responsible gaming contacts

• E-mail - Responsible Gaming / Support: [email protected]
  • Use this address for:
    • requests for deposit limits, Time-Outs or self-exclusion;
    • questions about existing restrictions on your account;
    • general responsible gambling enquiries or concerns.
• E-mail - General Information: [email protected]
  • For broader questions regarding the operation of King Billy, corporate details of Dama N.V., or clarification about this policy.
• Phone: A dedicated phone number for responsible gaming queries is not specified. For urgent emotional support or crisis situations related to gambling, please contact Australian helplines such as 1800 858 858 (Gambling Help Online) or other local emergency services.

Feedback and self-control request form

You may also submit a written request or feedback via the general contact form (where available) on kingbilly-aussie.com. When using e-mail or a contact form, please clearly indicate if your message relates to responsible gaming and include the following information to allow faster processing:

• Your full name and registered username or e-mail on kingbilly-aussie.com;
• A brief description of the issue (for example: "request for 1-year self-exclusion", "help setting weekly deposit limit of AUD 100", "feedback on responsible gaming page");
• Any urgent concerns about your own safety or wellbeing, so that you can be promptly directed to appropriate external support services.

By contacting the responsible gaming team, you consent to the processing of your personal data strictly for the purposes of assessing and implementing protective measures on your account, in line with the applicable privacy policy and legal requirements.